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Subject: HR Self Service

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Professor

Posts:9

17-03-2008 1:16 PM
Has anybody recently implemented self service in their organisation? If so, what is the overall feedback and what is the next stage?

Stuart

Apprentice
Posts:14

Gemma

Apprentice
Posts:33

19-03-2008 10:46 AM
Hi If you're referring to eHR self service modules to an HR system, then the pitfalls are usually: * time settings for emails to bounce back if not read/acted upon due to sickness/leave etc... * whether you use teams or individuals to receive the self service emails. What does your HR system support? * making sure your hierarchy is right for the system to pick up the correct line manager and on the same note, the monitoring of vacancies for key posts. * if systems access is going to be authorised by self service, then it needs to work or you'll have problems! See above for key posts, vacancies, etc. * getting staff to work differently as self service will change current working practices. * PR for the self service - "It makes your job easier and is NOT added work". * Promoting the reduced waste of paper and delays by internal post. * Training/communicating about the HR systems effectively. Often missed! And much more really. As to what the next step is - it's difficult to advise without context. Feel free to drop me a line.

Martin

Apprentice
Posts:14

20-03-2008 1:01 PM
Hi Assuming you're still working on this? I copmpletely agree with Gemma's comments but would like to add one major aspect - make sure that your HR team are completely on board as well. Otherwise, no matter how much training or PR you do, the individuals who face off to the clients may not be giving out the positive message that you're after. If you're looking for a large employer who's already gone down that route, then try Prudential.

Isaac

Apprentice
Posts:12

21-03-2008 12:49 PM
I did an assignment recently at Unisys and they have an excellent system

Sideshowbob User is Offline

Apprentice
Posts:13

24-03-2008 9:52 AM
I agree with all that's been said, however would add that in my experience to get the maximum value from the deployment of Self Service (SS) it is best to focus on the processes that SS can support and streamline, rather than just the functionality of product itself. That way you have clearly defined benefits that will make it easier to sell. In addition, 2 other points: 1. I've found Managers far more of a challenge to convince of the benefits than Employees. 2. It needs to be 'sticky' (i.e. there has to be a reason for people to keep using it once the initial novelty has worn off. Cheers, Bob

RichardL

Newbie
Posts:8

27-03-2008 10:55 AM
Hi there I agree with most of what has been said so far - the biggest challenge here at the BBC is the cultural change as opposed to the how, technologically. Feel free to drop me a line. Richard

Jonesy

Newbie
Posts:6

04-04-2008 8:32 AM
All good comments. Also, having implemented three e-HR systems (SAP, PeopleSoft & Oracle), self-service is not so much about the technology, more about change management. Ignore this aspect of any implementation and your employees and managers will not use it, resuting in a very expensive screen saver!

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